FAQ

1. How long will it take for my order to arrive?
Most domestic orders ship within 1–2 business days. Estimated delivery times depend on your location and the shipping method chosen at checkout.

2. Do you offer international shipping?
Yes! We ship internationally. Shipping costs and delivery times vary by destination. Please check the shipping options at checkout for details.

3. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your door.

4. What is your return/exchange policy?
We want you to love your purchase! If you need to return or exchange an item, please visit our Returns & Exchanges page for instructions.

5. How do I know what size to order?
Check the size chart on each product page before ordering. If you’re between sizes, we recommend sizing up for shoes.

6. Can I cancel or change my order?
Orders are processed quickly, so please contact us as soon as possible at momentumistienda@outlook.com if you need to make changes.

7. How do I care for my products?

• Watches: Keep away from water (unless stated water-resistant) and clean with a soft cloth.

• Shoes & Slides: Wipe clean with a damp cloth. Avoid harsh chemicals to maintain color and quality.

8. Who can I contact if I have more questions?
We’re happy to help! Email us at momentumistienda@outlook.com or use the Contact page form.